The Copilot Studio’s email handling was not deployed, leading to the use of Power Automate for categorizing and forwarding emails. While this system can process incoming messages, it risks crucial safeguarding judgments by bypassing human oversight. All emails, including sensitive safeguarding disclosures, may be stored in a central Caseworker system, lacking accuracy and consistency. This automation could jeopardize vulnerable individuals’ trust and safety by mishandling their information before a human can intervene.