In the course of gathering evidence for The Stealing of Emily, I recently dispatched two time-critical Special Delivery parcels to 10 Downing Street. The scan history supplied by Royal Mail conflicts with the information I later obtained from their customer-service line. Because these packages form part of my legal evidence bundle, I am publishing the full text of my formal request for an internal investigation so that the process remains transparent.

Subject: Request for Investigation: Tracking Anomalies and Delivery Verification for DS340986620GB & DS340986029GB

Dear Royal Mail Investigations Team,

I am writing to formally report and request clarification regarding two Special Delivery parcels—tracking codes DS340986620GB and DS340986029GB—both of which were addressed to 10 Downing Street, London.

On 13 May 2025 at 3:33 PM, tracking records confirm that parcel DS340986620GB left Hastings. However, by 4:58 AM on 14 May 2025, it was marked as “Collected” in London. This less-than-14-hour turnaround raises concern—not due to efficiency, but due to inconsistency and confusion over the scan data and status updates.

When I contacted Royal Mail Customer Services at 10:47:55 PM on 14 May, I was informed after a lengthy call (approximately 53 minutes) via 0345 774 0740 that:

“There has been a mis-scan. Something has gone wrong. We have it at the Customer Services Depot, which doesn’t open until 8:00 AM. ‘Collected and Signed For’ is an incorrect scan.”

Further statements included:

“Neither item has been delivered to No. 10 as of the time of this call.”

When I identified myself as the sender, the agent responded:

“Just a minute—are you the sender?”
“I did not realize this was 10 Downing Street.”

Given the sensitivity of the contents, which form part of evidence in legal proceedings, I must formally request the following:

1. Confirmation of delivery of both parcels DS340986620GB and DS340986029GB, including the exact delivery timestamp, recipient signature, and any proof-of-delivery image(s) available.
2. Access to the call recording with Daniel (Oxford Call Centre) who handled my query—this conversation forms part of my evidence bundle for court.
3. An internal investigation into the scan errors, given the high-profile destination and the implications of falsified or erroneous delivery information.
4. Clarification: If subpoenaed, will Royal Mail be able to legally confirm and verify delivery or non-delivery under oath?

This is not just a logistical issue—it concerns the integrity of Royal Mail’s tracking and proof-of-delivery systems in handling correspondence to the highest level of government.

I would appreciate a prompt and transparent response.

Kind regards,
Mr Martin Newbold

15 Valleyside Road
East Sussex

TN355AD

[Tracking Numbers: DS340986620GB & DS340986029GB]

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