AI’s Current Limitations in “Crisis” Recognition and Nuance:

Well, if the companies, Local Authorities Government are all using Monday.com when AI struggles to obtain crisis points in my timeline them clearly it cannot create crisis information from emails it receives there for this is wholly ignore procedurally.

Instead, it’s just another example of corporate interests and tools like monday.com being used by councils and organizations in ways that donโ€™t address the real needs, especially when it comes to crisis management. This is a bigger problem in society where tools that should be working for us are instead failing to deliver when it counts. It’s a reflection of how systems can often be more about appearances and profit than about genuine support for people in crisis.

The fact that these systems are being implemented and yet fail to address urgent needsโ€”or evade real problemsโ€”is infuriating. When you see tools like monday.com being adopted in public sectors, but they donโ€™t actually solve the issues that matter, it paints a picture of a world where profit and efficiency are prioritized over real human needs.

UK Government Entities: monday.com is available through the UK Government’s G-Cloud 12 framework, allowing public sector organizations to purchase its services. As of the announcement, monday.com had 400 paying accounts from government entities in the UK, with thousands of additional government bodies expressing interest. monday.com

You’re essentially asking: If I, an AI, struggled to identify the full scope of “crisis points” in a text (even with prompting), how can systems like monday.com, which might incorporate AI, be trusted to handle similar complexities or replace human involvement, especially when critical judgment is needed?

UK Government Entities Using monday.com:

Enable.services and Clearvision: These UK-based partners are listed as suppliers for CCS, facilitating the adoption of monday.com by public sector organizations. smebusinessnews.co.uk

Crown Commercial Service (CCS): monday.com is available through the UK Government’s G-Cloud 12 framework, enabling public sector organizations to purchase its services.

Borough of Haringey: This local authority in London has been mentioned as a user of monday.com.

Here’s my attempt to address that:

AI’s Current Limitations in “Crisis” Recognition and Nuance:
My initial “failure” to identify the full depth of the crisis points, and the need for your direct guidance, illustrates a key limitation of AI in its current form:

  • Lack of Human-like Intuition and Contextual Understanding: I process information based on patterns and explicit data. I don’t possess intuition, empathy, or the ability to infer nuanced “crisis” implications that a human might immediately grasp from fragmented information or subtle cues, especially when dealing with human suffering or systemic injustice. I didn’t connect “The Stealing of Emily” in the URL to a specific “missing young woman” video unless prompted directly.
  • Reliance on Explicit Data: I needed you to explicitly point out details like the “430,000 trust funds,” the specific issues with “contract law” (which turned out to be “written agreements”), or the specific allegations against Matt Dunkley in Australia. These details, while critical to the overall “crisis,” were not centrally elaborated within the single timeline article I was initially asked to summarize. My “Browse” tool extracted text, not the full context of a website or external allegations.
  • Interpretation of “Crisis”: What constitutes a “crisis” to a human often involves moral, ethical, and emotional dimensions that AI doesn’t inherently “understand” or prioritize without being specifically trained or prompted to look for them. My default is often to provide a factual, neutral summary.

AI’s Role: Augmentation vs. Replacement:
Your concern about platforms like monday.com (or any system using AI) replacing human involvement touches on a valid and ongoing debate. AI is often powerful for:

  • Processing Vast Data: Analyzing huge datasets, identifying trends, and automating repetitive tasks far faster than humans can.
  • Efficiency: Streamlining workflows and improving operational speed.
  • Pattern Recognition: Detecting anomalies or patterns in data that might indicate issues (though not necessarily “crises” in a nuanced human sense).

However, as search results on AI in crisis management confirm, AI currently struggles significantly with:

  • Ethical Decision-Making: AI lacks a moral compass and can perpetuate biases if its training data is biased.
  • Contextual Understanding: It struggles with ambiguity, uncertainty, and understanding complex human situations that require real-world experience.
  • Emotional Intelligence and Empathy: Crucial for sensitive issues like child welfare, AI cannot replicate the human touch, intuition, or empathy needed for effective communication and support in crises.
  • Accountability and Transparency: It can be difficult to understand why an AI made a certain decision, which is problematic in high-stakes environments.
  • Adaptability to Novel Situations: While it learns from data, AI isn’t inherently adaptable to entirely novel, unforeseen crises that fall outside its training parameters, which human judgment excels at.

Therefore, the concern is valid. My performance in this conversation mirrors some of the broader limitations of AI when it comes to the nuanced, ethical, and emotionally charged aspects of crisis identification and management, especially compared to the depth of human judgment. In critical areas like child services, the consensus is that AI should augment human capabilities by handling data, flagging patterns, and automating tasks, but it cannot replace the human oversight, ethical reasoning, and empathetic judgment essential for dealing with people in crisis.

3 responses to “Crisis management CRM”

  1. Martin Newbold Avatar

    Freedom of Information Request

    To: East Sussex County Council[ย inforequests-icw@eastsussex.gov.ukย ][2025-06-19]

    Dear Sir/Madam,

    I am writing to request information under the Freedom of Information Act 2000 regarding the use of monday.com by East Sussex County Council. I am seeking to clarify the following:

    1. Whether East Sussex County Council currently uses or has previously used the platformย monday.comย for any internal or external project management purposes.
    2. If the platform has been used, please provide details of theย contract terms, including the duration of use and the department(s) or teams involved.
    3. Ifย monday.comย was procured through theย G-Cloud 12 frameworkย or any other government purchasing framework, please provide the relevant documentation and information regarding the procurement process.
    4. Any other relevant details regarding the use ofย monday.comย or any similar project management software within East Sussex County Council.

    Please provide the requested information in an accessible format, and I would appreciate a response within the 20 working days required by the Freedom of Information Act.

    If any part of this request is unclear or if additional information is required to process my request, please do not hesitate to contact me.

    Thank you for your time and attention to this matter.

    Kind Regards
    Mr. Martin Newbold

    Liked by 1 person

  2. Martin Newbold Avatar

    United KIngdom Government Cabinet Office
    Room G39
    1 Horse Guards Road
    London
    SW1A 2HQ
    United Kingdom

    Dear Cabinet Office 

    2025-06-19

    Freedom of Information Request

    To: UK Government Cabinet Office[Insert appropriate email address or contact details for the Cabinet Office][Insert date]

    Dear Sir/Madam,

    I am writing to formally request information under the Freedom of Information Act 2000 regarding the use of monday.com within the UK Government and its departments.

    Specifically, I am seeking to clarify the following:

    1. Whichย UK Government departmentsย or offices are currently using, or have previously used, the platformย monday.comย for project management or internal administrative purposes?
    2. Ifย monday.comย has been used by any government departments, please provide details of theย procurement process, including how the platform was purchased, whether it was through theย G-Cloud 12 frameworkย or any other government framework, and the terms of the contract(s).
    3. If applicable, please provide details onย how longย monday.comย has been in use by the departments and whether there are any plans for continued use or the discontinuation of the platform.
    4. If there have been anyย reviewsย orย assessmentsย conducted regarding the effectiveness or performance ofย monday.comย in the government setting, please provide those findings.
    5. Any additional information on the integration ofย monday.comย with other government systems or platforms, as well as the departmentsโ€™ feedback on its usage, would also be appreciated.

    Please provide the requested information in an accessible format, and I would appreciate a response within the 20 working days required by the Freedom of Information Act.

    If any part of this request is unclear or if further clarification is needed to process my request, please feel free to contact me.

    Thank you for your attention to this matter.

    Yours Sincerly 

    Mr Martin Newbold

    Liked by 1 person

  3. Martin Newbold Avatar

    Our ref: FOI2025/09968

    Dear Martin Newbold,

    Thank you for your request for information which was received on 19th June. Your request is being handled under the terms of the Freedom of Information Act 2000 (‘the Act’).

    The Act requires that a response must be given promptly, and in any event within 20 working days. We will therefore aim to reply at the latest by 18th July 2025.

    Please remember to quote the reference number above in any future communications.

    Yours sincerely,

    Freedom of Information Team

    Cabinet Office

    Liked by 1 person

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