LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN
250 Charter Avenue, Coventry, CV4 8DZ, England
+44 300 061 0614

1st March 2024

Dear Mr. Nevols,
PARTS 1-4
I am concerned that instead of properly investigating complaints addressed to HR, the approach taken appears to be one of “traffic lighting”—merely collecting data and directing individuals to the next complaint service without meaningful resolution.

In reference to my complaint, I have received the following enclosures from NICCY:

1. RE. Your Complaint – NICCY0924.01
2. RE. Concerns in Respect of Your Daughter
3. RE. Your Complaint – NICCY0924.01
4. RE. Your Complaint – NICCY0924.01 – Internal Note
5. RE. Your Complaint – NICCY0924.01 – Internal Note
6. RE. Your Complaint – NICCY0924.01
7. Emily
8. RE. Concerns in Respect of Your Daughter
9. RE. Your Complaint – NICCY0924.01
10. Concerns in Respect of Your Daughter
11. Concerns in Respect of Your Daughter
12. Data Protection Request
13. Correspondence with NICCY
14. Emily
15. Correspondence with NICCY
16. New Submission from NICCY Complaints Form – Parent

NICCY has stated that these documents will be circulated in batches with follow-up emails to follow. However, the handling of my complaint remains unclear, as does the reasoning behind the approach taken. I would appreciate an explanation of how my concerns are being processed and whether a thorough investigation is being conducted.

I look forward to your response.

Sincerely,
Martin Newbold