I  am writing to follow up on my previous inquiry regarding my account, which was placed into read-only mode due to what was described as a system error. Despite assurances that this issue would be addressed, I have yet to receive a resolution or update.

This ongoing lack of communication and delayed action is causing significant inconvenience. As a valued user of your platform, I kindly request immediate attention to this matter and a clear timeline for restoring my account’s functionality. If additional information or action is required from my side, please let me know. Your prompt assistance would be greatly appreciated.

Legal Department
X Corp (formerly Twitter)
865 FM 1209
Bastrop, TX

Subject: Legal Complaint Regarding Service Disruption and Non-Response

Dear Legal Team at X Corp,

I am writing to formally address significant issues I have encountered with your platform’s promotional services and lack of communication regarding a dispute tied to my account. These issues have resulted in financial and reputational harm, stemming from X Corp’s failure to deliver on advertised promises and to respond to attempts to resolve this matter.

Basis of Complaint

Promissory Estoppel

X Corp has repeatedly represented its platform as providing seamless promotional tools, encouraging users to rely on these services to amplify their reach. I relied on this representation by creating content and attempting to promote it via your platform, only to have these promotions inexplicably disallowed without clear reasons. Furthermore, the lack of timely responses to my inquiries about these rejections has exacerbated the issue.

Under the principle of promissory estoppel, X Corp’s representations create:

1. A clear and unambiguous promise that users can promote their content effectively.
2. Reliance on this promise, leading users, including myself, to invest time, resources, and effort expecting a reliable service.
3. Detrimental reliance, as the repeated rejections and lack of communication have caused me financial loss and reputational damage.

Enforcing X Corp’s promise to deliver on these advertised services is necessary to avoid further injustice.

Service Disruption and Lack of Communication

Additionally, I have attempted to resolve a dispute regarding a Visa transaction linked to your services but have received no response from X Corp, despite multiple attempts to escalate the matter through provided channels. This lack of communication is unacceptable and appears to contravene standard consumer rights protections.

Actions Requested

To resolve this matter, I formally request the following:

1. A detailed explanation of why my promotions were disallowed, including specific policy references or corrective actions I can take.
2. Restoration of services and functionality on my account to align with the platform’s advertised capabilities.
3. Resolution of the Visa dispute tied to your services.

I expect a formal response to this letter within 14 days. Should I not receive a satisfactory resolution, I will consider legal action, including pursuing claims under promissory estoppel and violations of consumer protection laws.

Please direct all responses to the contact information listed above. I trust that X Corp will take this opportunity to address these issues promptly and in good faith.

Sincerely,

Mr. Martin Newbold

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