23rd October 2024

What is NI direct? NI Direct is a communication company set up by the Northern Ireland Executive, principally by Drew McFarlane MBE, who served as the Director of the Central Procurement Directorate in the Northern Ireland Executive.

One of the most frustrating experiences for individuals seeking assistance from public agencies is being redirected from one organization to another without ever truly finding resolution. This pattern is evident in both the Parliamentary and Health Service Ombudsman (PHSO) and NI Direct, where instead of addressing complaints or issues internally, the agencies tend to refer individuals elsewhere. This leads to confusion and frustration for those attempting to find justice or even just a straight answer. Have they perfected a defunct system and the excuse for binning complaints?

In the case of the PHSO, complaints are often passed along to external organizations, turning a seemingly straightforward issue into a long-winded process of referrals. Individuals feel like they’re being sent in circles, lost in a bureaucratic maze with no real path to resolution. What’s even more alarming is that, instead of resolving matters internally, the PHSO effectively distances itself from the issues it’s supposed to address.

NI Direct, however, presents an even more frustrating scenario. Complaints are frequently referred by NI Direct back to the same or another government organization, which in reality just leads back to NI Direct itself. This cycle not only prolongs the resolution but compounds the sense of futility for those trying to navigate an already complex system. It is believed that NI direct runs communications for at least for 14 companies in Northern Ireland, ranging from:

• Police Ombudsman for Northern Ireland ( Investigates complaints against the police.);
• Northern Ireland Commissioner for Children and Young People (NICCY) (Advocates for children’s rights and promotes their interests.);
• Health and Social Care Services (Provides information on various health services, including hospitals, community health, and social care.);
• Department of Health ( Covers issues related to public health, mental health, and health policy.);
• Department for Communities ( Handles inquiries related to community services, housing, and welfare.);
• Department of Education ( Addresses questions regarding education services, schools, and policies.);
• Department of Justice (Provides information about legal services, criminal justice, and community safety.);
• Environmental Health Services (Offers guidance on environmental issues, public health, and safety regulations.);
• Driver and Vehicle Agency (DVA) (Manages inquiries related to driving licenses, vehicle registration, and road safety.);
• Housing Executive ( Assists with housing-related inquiries, including social housing and homelessness.);
• Land and Property Services (LPS) ( Provides information about property assessments, rates, and land registration.);
• Northern Ireland Housing Executive ( Manages social housing and homelessness services.);
• Benefits and Welfare Services( Addresses inquiries about welfare benefits and entitlements.) ;
• Fire and Rescue Service ( Provides information related to fire safety and emergency services.) This list is not exhaustive, as NI Direct connects with various other organizations and services.

What both the PHSO and NI Direct share is a failure to communicate effectively with individuals. People are left in the dark, waiting for investigations that never seem to occur. When they finally call in to inquire, they are often told their concerns are unreasonable and warned that if they continue to pursue answers, communication will cease altogether. This dismissive attitude only deepens the mistrust and frustration many feel towards these agencies, as they find themselves stuck in a system designed to support them but, in reality, further complicates their journey.

In both cases, the pattern is clear: organizations avoid accountability, push problems elsewhere, and leave individuals without proper recourse. This broken system is one of the many issues that The Stealing of Emily brings to light, urging for reform in how such complaints are handled and highlighting the deep flaws in these public services.

One of the most misleading aspects of engaging with public agencies like the Parliamentary and Health Service Ombudsman (PHSO) or NI Direct is the assumption that, when you make a phone call, you’re actually speaking to the organization itself. In reality, many individuals unknowingly end up speaking to a third-party service like NI Direct, which merely takes note of the issue and, instead of forwarding it directly to the company or department involved, places it in a general report.

What happens next is baffling for those seeking real solutions. Rather than passing along the details of the complaint, NI Direct gathers the data as a statistic, which is then sent to the organization in the form of a broad report, devoid of the specific context and urgency of the complaint. This conceals the real issue, leaving individuals in the dark and unaware that their concerns are not being properly addressed by the relevant department or organization.

This system not only masks the true nature of complaints but also gives a false sense of action. People believe their issue is being dealt with, but in reality, it’s been reduced to a statistic that lacks the necessary details for resolution. Meanwhile, the original organization remains unaware of the full scope of the problem. This pattern creates a cycle where complaints are never truly resolved, frustrating those who need help and support.

Similar practices are seen with the PHSO, where issues are passed on to external agencies rather than being tackled internally. Instead of accountability, both the PHSO and NI Direct perpetuate a bureaucratic loop that leaves individuals feeling powerless and unheard.

The question then is how many other organizations do this or is this just a peculiarity of Northern Ireland?

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Everyone is asking on twitter: “Can I sue a Judge?”

Yes, you can in very slim circumstances If a judge creates a court order based on that fraudulent affidavit, the judge has also committed a felony. Anyone attempting to enforce an illegal court order is, in effect, committing an act of violence against you.

What is an affidavit: a written statement confirmed by oath or affirmation, for use as evidence in court.

If these articles have impacted you, please be courageous and comment on the page. If you have faced legal frustrations, consider adding your case to those who feel the system is broken. Please note that this is on a secure server and requires validation data, which will be compared with the Family man database to ensure submissions can be verified. Do not hold back your emotions; this situation is truly horrific and evil. If you are not seeing the survey below this might mean you need to try a different Internet browser:

The Stealing of Emily – Review of cases for illegal Separation. | Crowdsignal.com (survey)